Housing Officer

The role

Do you want a job where you’re the reason someone gets to close their own front door for the first time in years? YMCA Worcestershire is looking for a Housing Officer to join our team in Redditch, helping to manage safe, stable, well-run tenancies for the people who need us most.

As Housing Officer, you’ll manage tenancies from start to finish – handling referrals and applications, carrying out pre-tenancy checks, setting up new tenancies and managing rent and benefit payments. You’ll keep our housing waiting list up to date, work closely with the Tenancy Manager to manage voids and keep occupancy as high as possible, and liaise with maintenance, local authorities and other agencies on behalf of our residents. You’ll also help safeguard the wellbeing of the people we house, flagging any concerns quickly, and pitch in with the admin, reporting and occasional practical tasks that keep a busy housing service running smoothly.

About you

We’re after someone with solid administrative skills, a good head for figures, and the confidence to communicate clearly with residents, colleagues and external partners alike. Experience in a housing or tenancy administration setting is a real advantage, as is some understanding of housing law, tenant and landlord rights, or welfare benefits – but we also value character just as much as CV. You’ll need to stay calm under pressure, handle difficult situations with empathy, and genuinely want the best for the people you’re working with. You’ll need to be comfortable working within a Christian ethos and committed to equality, diversity and safeguarding in everything you do.

To apply

Click the link to read a full job description and person specification, and apply with your CV and a covering letter outlining your reasons for applying for the role and why you’d be a great fit for our YMCA.

The benefits

Additional leave | Company pension | discounted childcare | Free Parking | Birthday day off | Health & Wellbeing Programme | Sick Pay and much more!