Make a complaint

Constructive feedback is vital to our charity's growth and effectiveness. It helps us identify areas for improvement, enhance accountability, and build stronger relationships with our community. By addressing concerns promptly, we aim to prevent recurring issues, improve our services, and maintain the trust of our service users and volunteers. Your feedback is crucial in our commitment to excellence and transparency. Please share your concerns with us through the form below, so we can continue to serve you better.

We understand that we don't always get things right. When things do go wrong, we'll do all we can, where possible, to fix them to your satisfaction. Please use this form to provide as much detail as possible, so we can assist you to the best of our abilities. We aim to acknowledge your complaint within 5 working days of the submission date, and send a full response within 10 working days.

Which facility does this relate to? *

Are you reporting this for yourself or someone else? *

Myself
Someone else

Name of person reporting this *

First

Last

Organisation name / Advocate name

Name of affected person

First

Last

If submitting on behalf of, or in reference to someone else.

Date completing this form *

Service User Type *

Complainant Email Address *

Complainant Phone Number

Which department does this relate to? *

This will help us direct your complaint to the relevant people quicker.

Please provide details of your complaint *

Please give us as much information as possible.

What would you like the outcome to be? *

Thank you for your time.